Good News! We are open!

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Dear Patients and Families of One Parker Pediatric Dentistry,

Our commitment to your safety & comfort comes first, and as you might expect, for that reason there are many changes that you will encounter when visiting us in this new COVID-19 age. Our new policies and changes follow the infection control guidelines and recommendations set forth by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA), and the San Francisco County Department of Public Health (SFDPH). As of Sunday (12/6/20), San Francisco Bay Area has joined the rest of the California in the Stay At Home Orders/Shelter in Place to help contain the COVID-19 surge. We are essential dental health care providers and are allowed to REMAIN OPEN during this time. We are confident in our ability to provide a safe environment for your dental care and encourage you to keep your appointments. 

Here is what to expect when you arrive:

Like every other business reopening at this time, we REQUIRE from both our employees & patients, COVID-19 risk assessment screening questionnaire, body temperature readings, wearing of masks, hand sanitizer use, and minimizing the number of people in the office. 

• COVID-19 during Holiday Season

With COVID-19’s number increasing, we are asking patients to reschedule if your child has a cough, fever, cold, or any other cold/flu symptoms. Following the current SFPDH travel quarantine mandate, you must reschedule any visit within 10 days of travel or attending a large gathering to keep everyone safe. 

• One patient and parent at a time 

In order to minimize the number of people in the office at any one time, patients may be accompanied by one adult only. Please do not bring siblings if they do not have appointments. 

• Allow enough time for your appointment

With all of our new requirements to keep everyone healthy and virus-free, check-in procedures may take a little longer than they used to. Please do not schedule other appointments or activities too close to your dental visit. Completing the Health History Update and the Covid Questionnaire before you arrive greatly speeds up our check-in process and minimize the total duration of your child in our office.

• Please arrive ON TIME and check in with front desk

We have set up the reception room for proper social distancing as well as chairs in the front yard for those who prefer to wait outside. 

• Bring your Smart Phone! Send your older child with a cell phone!

To minimize your need to touch shared surfaces, check in/out procedures can now be done via your phone. 

After check-in, you are welcome to wait outside or in your car if you choose to do so. We are also finding it convenient to have your child call you when the doctor is examining your child. This allows you to be present without being in the room. So, please send a cell phone with your child so you can listen in to your child's exam. Alternatively, we can email a dental evaluation report card to the email on file. 

• BYO Toys/Books/Jacket

For sanitation reasons, we have had to remove all toys, books, and magazines. The windows will be open to introduce fresh air and along with the medical grade air filters, the office can be a bit chilly. So, make sure you bring a jacket or blanket.

• New Gear for a New Age 

Your dental team is going to look a lot different! Because the dental environment is one where we inherently produce aerosols with most procedures we do, the team members will be wearing a lot more gear, covering ourselves to protect you and us from any potential infection. We’re hoping we can convince the kids we look like astronauts! What do you think? Head over to our website for photos of our new look!

• New Cleaning technique to minimize aerosol production

In order to provide the most effective but safest care, we are changing some of the techniques we use to clean teeth to minimize aerosol production. As always, we are committed to delivering care at the highest level, and are confident that we can do this with different techniques. First, patient are asked to do a preprocedural mouthrinse which helps minimize bacterial and viral loads in the mouth. Next, our purple test, which remains the same. Then, we will hand scale plaque and tartar, remove stain with a non-rotating prophy and apply a fluoride treatment at the end as we always do. Exams, x-rays, and fluoride treatment do not create an aerosol, so will continue in our usual manner. 

• Our Furry Friends: They are back :) 

Make sure you watch our video of Gretchen, who explains this all to your child! Please reach out with any questions, concerns, and of course, appointments!

Gretchen ReOpen Video: https://youtu.be/rT-khkwUCNs

Sincerely,

Drs. Doris Lin-Song, Bergen James, & Jennifer Yu

One Parker Pediatric Dentistry Team

ps. Furry Friends Videos during SIP : https://www.youtube.com/playlist?list=PLBuokzlY9BplxkUsURgTpHJo8hL71zwTm